Moscow City Office

Office Bld. 1, 3rd Frunzenskaya
Moscow 119270
Russia

Office Hours

Monday - Friday : 9:00 am - 1:00 pm / 2:00 pm - 6:00 pm

Closed on Weekend and Public Holidays

Reservation & Ticketing

Tel: +7 495-589 2450

Email: [email protected] / n[email protected] / [email protected]

Helpdesk

Tel: +7 495 589 2450

Email: [email protected] / [email protected] / [email protected]

Lotusmiles

Tel: +7 495 589 2450

Email: [email protected]

Sales

Tel: +7 495 589 2450

Email: [email protected] / [email protected][email protected]

Cargo

Tel: +7 495 363 8336

Email: [email protected] / [email protected]

Airport Office

Sheremetyevo Airport, Terminal D

Working Hours: 6:00 am - 3:00 pm (Tuesday, Thursday, Saturday)

Tel: +7 495 363 8336

Email: [email protected] / [email protected]

Airport Name: Sheremetyevo International Airport (Moscow, Russia)

Queries handled by Vietnam Airlines Moscow Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check-in
• Airport Counter Check-in
• Airport Self Service Kiosk Check-in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Airport Transfers
• Sports Equipment
• Pre-paid Baggage
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• In-Flight Duty Free Products
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• LotuSmiles
• Cargo Services
• Receipts and Refunds
• Trip Insurance
• Animals and Pets
• Excess Baggage Fees