Melbourne Office

Level 11, 350 Collins St.
Melbourne VIC 3000
Australia

Tel:  (61-3) 8605 7888
Fax: (61-3) 9606 0214

Email: [email protected]

Office Hours

9:00 am - 5:30 pm (Monday - Friday)

Closed on Weekend and Public Holidays

Reservations and Ticketing

Tel:  (61-3) 8605 7888, choose option 1
Fax: (61-3) 9606 0214

Email: [email protected]

Lotusmiles

Tel: (61-3) 8605 7888, choose option 3
Fax: (61-3) 9606 0214

Email: [email protected]

Cargo - GSA


Booking: (61-3) 8318 4422

Email: [email protected]

Airport Office

2nd Floor, International Terminal Building (T2)
Melbourne Airport VIC 3045
Australia

Tel:  (61-3) 9330 0499
Fax: (61-3) 9330 0399

Email: [email protected]

Office Hours

7:35 am - 2:00 pm (Summer)
6:35 am - 1:00 pm (Winter)

Based on Australian season

Airport NameMelbourne Airport

Queries handled by Vietnam Airlines Melbourne Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check-in
• Airport Counter Check-in
• Airport Self Service Kiosk Check-in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Airport Transfers
• Sports Equipment
• Pre-paid Baggage
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• In-Flight Duty Free Products
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• LotuSmiles
• Cargo Services
• Receipts and Refunds
• Trip Insurance
• Animals and Pets
• Excess Baggage Fees