Frankfurt Office

Rossmarkt 5
D-60311 Frankfurt am Main
Germany

Fax: +49 69 29 72 56 20

Email: [email protected]

Reservations and Ticketing

Tel:  +49 69 297 256 0
Fax: +49 69 297 256 20

Email: [email protected]

Helpdesk (nur für Reisebüros/for travel agencies only)

Tel:  +49 69 29 72 56 55
Fax: +49 69 29 72 56 20

Email: [email protected]

LotuSmiles

Tel:  +49 69 29 72 56 52
Fax: +49 69 29 72 56 20

Email: [email protected]

Sales and Marketing


Tel:  +49 69 29 72 56 50/44
Fax: +49 69 29 72 56 20

Email: [email protected]

Office Hours

9:00 am - 5:30 pm (Monday - Friday)

Closed on Weekend and Public Holidays

Airport Office

Fax: +49 69 69 05 83 16

Email: [email protected]

(Note: Airport office is not responsible for ticket reservation. Please contact City Office for further assistance.)

Airport Name: Frankfurt Airport (Germany)

Queries handled by Vietnam Airlines Frankfurt Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check-in
• Airport Counter Check-in
• Airport Self Service Kiosk Check-in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Airport Transfers
• Sports Equipment
• Pre-paid Baggage
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• In-Flight Duty Free Products
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• LotuSmiles
• Cargo Services
• Receipts and Refunds
• Trip Insurance
• Animals and Pets
• Excess Baggage Fees