Shanghai Office7th Floor, Huaihai Plaza
No.1045, Huaihai Zhong Road
Shanghai 200031
China
Office Hours: 9:00 am - 5:30 pm (Monday - Friday)

Closed on Weekend & Public Holidays

Reservations and Information / JAL Mileage Bank Center

Tel: 4001-27-2470 (+86-021-5467-4532) (Japanese Language)

Tel: 4008-88-5301 (+86-021-5467-4533) (English Language)

Tel: 4008-88-0808 (+86-021-5467-4530) (Chinese Language)

Office Hours: 8:00 am - 6:00 pm (daily)

Note: If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)

Airport NameShanghai Pudong International Airport

Queries handled by Japan Airlines Shanghai Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Web Check in
• Airport Counter Check in
• Airport Self Service Kiosk Check in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In Flight Meals
• Airport Transfers
• Travel Insurance
• Missing Luggage
• Immigration Services
• In Flight Wifi
• Airport Wifi
• In Flight Entertainment
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• First Class and Business Class Seats Enquiries
• Economy Class Seats Enquiries
• JAL Mileage Bank
• JAL Global Club
• JGC Premier Members
• JAL Sakura Lounge