British Airways Hanoi Office

Hanoi Office

4th Floor, Dao Duy Anh Tower
9 Dao Duy Anh Street
Dong Da District
Hanoi, Vietnam

Tel:  +84 24 3934 7239
Fax: +84 24 3577 2357 (for sending copies of documents or receipts)

Email: [email protected]

Office Hours: 8:00 am - 12:00 pm / 1:00 pm - 5:00 pm (Monday - Friday)

Saturday: 8:00 am - 12:00 pm, Closed on Sundays and Public Holidays

Airport Name: Noi Bai International Airport (Hanoi, Vietnam)

Queries handled by British Airways Hanoi Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check-in
• Airport Counter Check-in
• Airport Self Service Kiosk Check-in
• Unaccompanied Minor Service
• Baggage Allowance
• Excess Baggage Fees
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Airport Transfers
• Sports Equipment
• Animals and Pets
• Oversized Bags
• OpenSkies
• Refundable Flight Ticket
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• In-Flight Duty Free Products
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• First Class and Business Class Seats Enquiries
• Economy Class Seats Enquiries
• Receipts and Refunds
• Promotional Fares
• Trip Insurance
• Executive Club
• On Business

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