Berlin Office

Tel:  +49 421 5575 758 / 757
Fax: +49 421 5575 857 (for sending copies of documents or receipts)

Office Hours: 9:00 am - 6:00 pm (Monday - Friday) / 9:00 am - 2:00 pm (Saturday)

Closed on Sundays and Public Holidays.

Baggage Claim

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Fax: +49 421 5575 857 (for sending copies of documents or receipts)

Airport Name: Berlin Brandenburg International Airport (Germany)

Queries handled by British Airways Berlin Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check-in
• Airport Counter Check-in
• Airport Self Service Kiosk Check-in
• Unaccompanied Minor Service
• Baggage Allowance
• Excess Baggage Fees
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Airport Transfers
• Sports Equipment
• Animals and Pets
• Oversized Bags
• OpenSkies
• Refundable Flight Ticket
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• In-Flight Duty Free Products
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• First Class and Business Class Seats Enquiries
• Economy Class Seats Enquiries
• Receipts and Refunds
• Promotional Fares
• Trip Insurance
• Executive Club
• On Business