Hanoi Office

BIDV Tower
9th Floor
194 Tran Quang Khai Street
Hoan Kiem District, Hanoi
Vietnam

Tel: +84 24 3926 2808 (English and Vietnamese)
Office Hours: 8:30 am - 5:30 pm (Monday - Friday) / 8:30 am - 12:30 pm (Saturday)

Office closed on Sunday and Public Holidays.

Airport Name: Noi Bai International Airport (Hanoi)

Queries handled by ANA Hanoi Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check in
• Airport Counter Check in
• Airport Self Service Kiosk Check in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In Flight Meals
• Airport Transfers		• Missing Luggage
• Immigration Services
• In Flight Wifi
• Airport Wifi
• In Flight Entertainment
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• First Class and Business Class Seats Enquiries
• Economy Class Seats Enquiries
• ANA Mileage Club