Berlin Office

Tel: 0800 181 0397 (Toll-free) / +81 3 4332 6838 (call from overseas)
Office Hours: 24 hours, open daily (English and Japanese)

Tel: 0800 724 3798 (Toll-free, Germany)

Office Hours: 10:00 am - 4:30 pm (Monday - Friday)

Weekend and Public Holiday Closed.

Calls cannot be made to Toll-free number from outside of Germany.

Airport Name: Berlin Brandenburg Airport

Queries handled by ANA Berlin Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check in
• Airport Counter Check in
• Airport Self Service Kiosk Check in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In Flight Meals
• Airport Transfers
• Missing Luggage
• Immigration Services
• In Flight Wifi
• Airport Wifi
• In Flight Entertainment
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• First Class and Business Class Seats Enquiries
• Economy Class Seats Enquiries
• ANA Mileage Club