Jakarta City Office

Sarinah Plaza
Jl. M.H Thamrim
No. 11 LG Jakarta Pusat
Indonesia

Tel: +62 21 2927 0999 / +62 804 1333 333

Office Hours

9:00 am - 10:00 pm (Daily)

Closed on Public Holidays.

Jakarta Airport Office

Customer Service Center
Terminal 2 E Departure Hall
Soekarno Hatta International Airport
Jakarta, Indonesia

Airport Name: Soekarno Hatta International Airport (Jakarta)

Queries handled by Indonesia AirAsia Jakarta Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Web Check-in
• Airport Counter Check-in
• Airport Self Service Kiosk Check-in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Airport Transfers
• Sports Equipment
• Airport Transportation
• Tune Hotel
• BIG Member
• Seat Selection
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• In-Flight Duty Free Products
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• First Class and Business Class Seats Enquiries
• Economy Class Seats Enquiries
• Receipts and Refunds
• Trip Insurance
• Animals and Pets
• Premium Flex
• Premium Flatbed
• Value Pack
• Pre-book Baggage Allowance