Air New Zealand Tokyo Office

Tokyo Office

16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku
Tokyo 100-0011
Japan

Tel: 0570 015 424 (within Japan) / +81 03 5521 2770 (overseas)
Email: [email protected]
Office Hours: 9:30 am - 5:30 pm (Monday - Friday)For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland).Cargo Services16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku
Tokyo 100-0011
Japan

Tel:  +81 03 5521 2738
Fax: +81 03 5521 2740

Baggage Services

Narita Airport:
Tel:  0476 33 2301
Fax: 0476 33 2302

Haneda Airport:
Tel:  03 6428 5045
Fax: 03 6428 5142

Queries handled by Air New Zealand Tokyo Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Online Check-in
• Airport Counter Check-in
• Airport Self Service Kiosk Check-in
• Unaccompanied Minor Service
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Airport Transfers
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• Airport Facilities
• Delayed Flights
• Visa on Arrival
• First Class and Business Class Seats Enquiries
• Economy Class Seats Enquiries

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